Policies

Retail Store

Return Policy: Music4Kids accepts returns within 30 days of purchase. Refunds require a receipt. Without a receipt, the item may be exchanged for another or a credit may be placed on the customer account for a future purchase. Merchandise must be in perfect condition and returned in original packing materials with all packaging, instructions and accessories intact. We must be able to sell the item to another customer as new.

Academy

Child Drop-Off & Pick-up Policy: Students under 8 years of age must be walked to and from the classroom by an adult and must be directly supervised before or after class. Older children should come directly to their classroom when they arrive and wait inside for their parents to pick them up after their class or lesson. Parents are encouraged to come to the classroom to pick up their child each week so that the teacher can provide details regarding the week's assignment or upcoming events.

Cancellation Refund Policy: Great Northwest Music reserves the right to cancel any Kindermusik class with fewer than four students enrolled. Other classes will meet as follows: Classes with 3 or more students will meet for 45 minutes; classes with 2 students will meet for hour. The tuition cost will remain the same. Classes with only one student registered will be cancelled, and that student has the option to take it as a private lesson. Should the Academy cancel a course due to low enrollment, you will receive a full refund of all fees paid, including the registration fee.

Payment: Tuition is paid monthly through autopay with a debit or credit card on file at Great Northwest Music. Students may avoid debit/credit card charges by paying with cash or check prior to the 1st of each month. Should tuition remain unpaid on the 1st of the month, the card will be charged. Any cash or checks received on or after the 1st of the month will be applied to next month's charges. Please remember to notify us with new card numbers or expiration dates.

Students who do not wish to have a credit or debit card on file may pay in full for the year or semester by cash or check. Post-dated checks, one per month for the year or semester, are also accepted and will be deposited on the day the check is dated. All post-dated checks for the semester must be received before the student will be placed on the schedule.

Withdrawal Refund Policy: We encourage students to pay monthly using auto payment with a debit or credit card or by post-dated checks. Payments made for a semester or year will not be refunded should the student withdraw except in the case of the family moving out of the area. Students who withdraw in accordance with our withdrawal policy below will receive a credit on their account for future classes or lessons.

Withdrawals: Withdrawals are allowed as described below. A completed WITHDRAWAL FORM must be submitted to the front counter or mailed to us. We cannot accept withdrawals over the phone. Withdrawal forms are available at the front counter and online.

  • CLASSES: Students taking classes may withdraw only within the first 2 weeks and at the end of the first semester of an academic year class. Otherwise, auto payments will continue even if the student no longer attends. To withdraw at the end of the first semester of an academic year class and stop your autopayments for the 2nd semester, you must submit a withdrawal form to the front counter by January 14.

  • PRIVATE LESSONS: Private Lessons meet year round. Students who wish to withdraw must submit a withdrawal form by the 14th of the month in order to stop autopayment beginning the following month. Students may withdraw at any time, but no refunds will be given, so it is best to finish out a month

Withdrawal and Autopayments: To stop autopayments for withdrawals as allowed above, we must receive a withdrawal form within the first 2 weeks or by the 14th of January for classes or, in the case of lessons or ensembles, by the 14th of the month to stop autopayments for the following month. If we do not receive a withdrawal form, your autopayments will continue even if the student is no longer attending. Should this happen, no refunds will be given. It is the student's/parent's responsibility to be sure that we have received a completed withdrawal form in time. Completed withdrawal forms must be presented to the front counter or mailed to us. We cannot accept withdrawals over the phone. Withdrawal forms are available at the front counter and online.

Missed Lessons and Make-up Lessons: Tuition is paid for the teacher's scheduled time. If a student does not attend a lesson, we still pay the teacher. Therefore, make-up lessons will be limited to 2 per semester and will be held during the scheduled make-up week. To qualify for a make-up lesson, we must be notified before 10:00 a.m. the day of the lesson. You must submit a completed MAKE-UP REQUEST FORM at your next lesson in order for a make-up to be scheduled. Forms are available at the front counter or online.

Missed Classes: Tuition is paid for your place in the class. No refunds are made for missed classes or ensembles. Students in instrument classes are encouraged to call and get the assignment for the following week. Kindermusik students may attend at a different class time to make up the missed class. Or, for ages birth-5, another child can take attend in the student's place if we are notified ahead of time.

Cancellations due to instructor absences and inclement weather: If a teacher must miss a class, ensemble or lesson and a substitute is not available, a call will be placed to the student's home and the time will be made up during a scheduled make-up week. If schools are closing due to inclement weather, we will also cancel our classes and lessons. You may also call us at 956-8600 to confirm that classes have been canceled.

Injuries: It is the responsibility of parents and legal guardians of minors to supervise their children before and after each class or lesson. In case of a medical emergency, if neither the parent of a minor nor the emergency contact can be reached, the teacher is authorized to direct the student's care until the arrival of the parent or the emergency contact listed on the reverse side of this registration form. Parents, legal guardians of minors, students and adult students, represented by the signature on the reverse side of this registration form, waive the right to pursue any legal action towards the store or the instructor for any injury sustained while at Great Northwest Music.

          

                        

Our Mission: To provide students of all ages with the skills and support they need to enjoy music for a lifetime.

Our Goal: To create a music community where people of all ages enjoy making music together.

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HOW TO REGISTER: Because signatures are required, registration must be done in person at Great Northwest Music in the Town Center Plaza on G Street. Classes fill fast, so register early!

 
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